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What happens to frequent flyer points when someone dies

Frequent flyer points can now often be passed on, but there are strict rules and a 12-month deadline. The executor or administrator has to make the request; family members can't do it themselves. Status and status credits can't be passed on.

Last changed: 19 October 2026

Qantas Frequent Flyer

Under clause 8.5 of the Qantas Frequent Flyer terms: (Qantas T&Cs)

• The executor or administrator can ask Qantas in writing to transfer the deceased member's unexpired points to one eligible family member.
• The request must reach Qantas within 12 months of the date of death.
• Qantas may ask for evidence such as a grant of probate or letters of administration.
• Qantas closes the deceased's account once it's notified. Status credits expire on death and can't be transferred.
• The transferred points take on the same expiry date as the other points in the recipient's account.

Who counts as an eligible family member: spouse or de facto partner, parent or step-parent, child (including foster and step-children), sibling or half-sibling, grandparent, grandchild, in-laws (son or daughter, brother or sister, father or mother), aunt or uncle, niece or nephew, and first cousin. The recipient must already have a Qantas Frequent Flyer account.

Watch the recipient's account. Qantas points expire after 18 months without earning or redeeming activity, and a family transfer doesn't count as activity. If the recipient's account is dormant, use or earn points soon after the transfer.

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Velocity Frequent Flyer (Virgin Australia)

Velocity's own documents point in two directions, so plan for both:

• The terms: executors or administrators can ask Velocity to transfer the points to another Velocity account, redeem them, or both. (Velocity T&Cs)
• The help page: Velocity says it will arrange a transfer if the deceased member left instructions for their points to go to a beneficiary. (Velocity)

In practice: if the will or other written instructions mention Velocity points, send a copy. If there are none, ask anyway and point to the executor clause in the terms.

To start, email Velocity at the address that matches the member's status (platinum@, gold@, silver@ or red@velocityfrequentflyer.com) with their membership number, full name as on the account, and the death certificate. The recipient must be a Velocity member. Velocity's FAQ says the claim must be made within 12 months of the member's death, so treat 12 months as the deadline for both Qantas and Velocity.

Other programs

Policies vary widely. Some programs cancel points on death. Check each program's terms and conditions for "death" or "deceased".

What you'll usually need

• The deceased's membership number
• Death certificate
• Grant of probate or letters of administration (or other proof you're the executor)
• The recipient's membership number

This guide is general information only, not legal, financial or tax advice. Providers change their processes, so always confirm the current steps on the linked official page. For advice on a specific estate, speak with a solicitor, accountant or licensed financial adviser.