Terms of Service
1.Introduction
(a)These terms and conditions (Terms) govern the supply of the products and services described in clause 3 (Services) by Legacy Mapped (ABN 34 413 260 174) (Legacy Mapped, we, us or our) to the person purchasing them (you or your). Our website is https://legacymapped.com.au/ (Website).
(b)These Terms, together with the description, inclusions, price, delivery arrangements and any specific conditions disclosed to you on our Website before you purchase (Order Details), form the agreement between you and us for the supply of the Services.
(c)Read these Terms before purchasing and keep a copy with your order confirmation. If you do not agree to them, do not place an order. The version made available to you on the Website when you purchase applies to that purchase.
2.Orders and eligibility
(a)You must be at least 18 years old and have legal capacity to enter into this agreement. The Services are offered for your personal use in organising your own digital affairs.
(b)By placing an order for a package through the Website, you agree to be bound by these Terms.
(c)We accept your order when we confirm it electronically or provide the purchased digital materials, whichever happens first. If we cannot accept an order for whatever reason, we will notify you promptly and refund any payment received for it.
(d)You must provide accurate purchase and contact details and promptly tell us about any correction needed for delivery or a booking. You must be authorised to use the payment method you provide.
3.Products and services
(a)The Services help you record and organise information about your existing online accounts, subscriptions, devices, cryptocurrency and other digital assets for your own reference and for your executor or other lawful representative. They are organisational resources and assistance only, subject to clause 9.
(b)Our packages are:
(i)Digital Estate Kit: six Word (.docx) documents comprising templates and guides for you to complete and use yourself;
(ii)Guided Inventory: the Digital Estate Kit together with automated prompts and selection lists to guide you through completing the inventory yourself; and
(iii)Solo Session: the Guided Inventory package together with one 90-minute, one-to-one video session to walk you through completing the Digital Estate Kit.
(c)Each package includes the same six documents. The difference between the packages is the assistance provided, rather than a different set of documents or a bespoke document prepared by us. The templates, guides, prompts and other resources we provide are referred to as “Materials”.
(d)The Guided Inventory prompts are a self-directed aid, not an interactive consultation or personalised assessment. We do not collect your inventory answers through the prompts. You complete and retain your records yourself.
(e)If we update the Digital Estate Kit documents while we continue to sell the kit, we will provide the updated version free of charge to anyone who has bought a package, on request to hello@legacymapped.com.au.
4.Fees and payment
(a)The price of your selected package and any agreed additional assistance (Fees) is displayed or quoted on the Website before you purchase. Prices are in Australian dollars and include GST where applicable. The total payable, including any charge imposed by us, will be disclosed before you confirm payment.
(b)The package Fee is a one-off payment, payable in full at purchase through Stripe. Following the purchase, we will provide an electronic receipt or order confirmation.
(c)Stripe processes your payment under its own terms and privacy practices. You should enter card details only through the payment process, not send them to us by email or during a session. Fees charged independently by your bank or card issuer are your responsibility.
(d)We may change prices for future purchases. A price change does not alter the Fees for an order we have already accepted.
5.Delivery of the materials
(a)We deliver the Materials electronically by download, email, an access link or a one-time sign-in code sent to your purchase email address after payment is confirmed, within the timeframe stated before purchase. Solo Session booking arrangements are provided separately. No physical delivery is included.
(b)You need a suitable device, an internet connection and software capable of opening and using the supplied Word (.docx) documents. To use the Guided Inventory you also need access to the email address you used at checkout (to receive sign-in codes) and a current web browser that can save and open files. Access to the Guided Inventory builder is provided for 12 months from purchase; your completed inventory and Legacy Map file are yours to keep (the Legacy Map file can be opened only while your access is active; your printed or PDF inventory is yours to use at any time). Any additional technical requirements will be disclosed before purchase. If a promised function does not work, your rights under clause 8 apply.
(c)If you do not receive your files or link, or a supplied file cannot be opened, contact us with your purchase details. We will provide reasonable assistance, including re-sending the files or providing a replacement link where appropriate.
(d)Download and securely save your Materials and completed documents, including your Legacy Map file. We do not hold a backup of your completed inventory and cannot restore information you have entered.
6.Solo sessions
(a)A Solo Session is held by video call at a mutually agreed time. We will confirm the date, time and joining instructions. You must have a working device, suitable video-call software and a reliable internet connection and join from a private location.
(b)Before the session, review the kit and gather the information you need to complete it. You should have that information available for your own use, without sending us account details or disclosing credentials. Follow clause 10 when sharing your screen or discussing examples.
(c)The session provides a walkthrough and organisational assistance while you complete your own documents. We do not independently investigate your accounts, verify the contents of your inventory or undertake to identify every asset. Completion within the 90 minutes depends on your preparation, participation and the complexity of your records.
(d)If you arrive late, the session will ordinarily end at the scheduled time. If further assistance is needed because you were not prepared, we may offer additional time or a further session for an additional Fee agreed in advance. You may decline and complete the kit yourself.
(e)Neither party may record, transcribe or use an automated note-taking tool during the session without the other party’s prior express consent. We will not ask you to display a completed inventory, log into an account for us or grant us remote access to your device.
(f)If a technical problem interrupts the session, we will take reasonable steps to continue it or arrange another time for the unused portion. Problems caused by us or our delivery arrangements will not attract a cancellation charge. A problem on your side will not automatically forfeit the session, we will consider the circumstances and, if it must be cancelled, apply clause 7 reasonably.
7.Cancellations and rescheduling
(a)You may cancel or request to reschedule a Solo Session by emailing hello@legacymapped.com.au or using the booking method specified in your confirmation. Notice must reach us at least 24 hours before the scheduled start time to avoid the late-cancellation provisions below. An email counts when it reaches our email system, not when we read it.
(b)If you give at least 24 hours’ notice, you may move the session to another available time without charge. Cancelling with that notice does not forfeit your entitlement to rebook the session. Any request for a refund is dealt with under clause 8.
(c)If you cancel or reschedule with less than 24 hours’ notice, or do not attend, we may retain the Fees attributable to your Solo Session, as we may be unable to fill the appointment at short notice. We will exercise this discretion reasonably, taking into account any exceptional circumstances.
(d)If we cancel a session or cannot provide it as agreed, you may choose another mutually suitable time or a refund of the portion of the package Fee attributable to the session.
(e)The seven day change of mind refund in clause 8.2 does not apply to a Solo Session once it has been conducted.
8.Refunds and consumer rights
8.1Australian Consumer Law
(a)Our Services come with guarantees that cannot be excluded under the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). Nothing in these Terms limits your rights or remedies under the ACL.
(b)If a failure is not major and can be remedied, we will remedy it without charge within a reasonable time.
(c)If there is a major failure, you are entitled to the remedies available under the ACL, which may include cancellation, a refund or replacement depending on the Services supplied and the nature of the failure.
8.2Seven day change of mind refund
(a)In addition to your statutory rights, you may cancel your purchase for any reason by emailing hello@legacymapped.com.au within seven calendar days of purchase. We will refund the full package Fee paid. This policy applies to all three packages, except for a Solo Session that has already taken place.
(b)A refund under this policy cancels any remaining session and future access included in the refunded package. Once you receive the refund, you must stop using the Guided Inventory and the Materials and delete all copies of the Materials in your possession or control.
(c)After the seven day period, we do not offer a refund solely because you change your mind, unless we expressly agree otherwise. This does not affect the rescheduling rights in clause 7 or any right under the ACL.
8.3Refund requests and payment
(a)To request a refund, please provide sufficient information for us to identify your purchase and, if your request relates to a problem with the Services, a description of the issue.
(b)We will process any refund due promptly using the original payment method, unless you and we agree otherwise. Your bank or payment provider may take additional time to credit the refund to your account.
9.Service boundaries
(a)The Services and Materials provide general organisational information only. We do not provide legal, financial, tax, accounting, estate-planning or cybersecurity advice, and do not assess whether a particular arrangement is suitable for your personal circumstances.
(b)The kit and completed inventory are intended for organisational and reference purposes only and are not a substitute for a valid will, codicil, power of attorney or other necessary legal instrument or arrangement. We do not prepare or review legal instruments as part of the Services.
(c)Recording an account, naming a contact or configuring a third-party access feature does not itself establish that person’s legal authority to access, use or transfer the account or its contents. Access may depend on provider terms, identity checks, probate or other legal requirements. We do not guarantee access, transferability, recovery or preservation of any account or asset.
(d)We do not guarantee that the kit will identify all of your accounts or eliminate all risks associated with your records or estate.
10.Your records and security
(a)You are responsible for the information you choose to record, checking its accuracy and completeness, keeping it current, and deciding who may receive it. We do not access, audit or monitor your inventory or notify your executor when it changes.
(b)Do not put passwords, PINs, authentication codes, cryptocurrency private keys or recovery phrases into the inventory, send them to us or reveal them during a session or screen share. The inventory should identify relevant accounts and where appropriate access information is securely held, without reproducing the credentials themselves.
(c)Keep your devices, access links, sign-in codes, documents and credentials secure. The Guided Inventory encrypts your answers with a passphrase that only you know. We never receive your passphrase and cannot recover it, or the contents of your Legacy Map file, if either is lost or forgotten. Maintain suitable backups of your completed records and make lawful arrangements for your executor or other representative to know where to find them. We do not provide document storage, a digital vault or credential recovery.
(d)Use the Services only for lawful purposes. You must have authority to record or share information about another person and must not use our Materials to obtain unauthorised access to an account or circumvent a provider’s access controls.
(e)Loss of access credentials, particularly private keys or cryptocurrency recovery phrases, may make assets inaccessible. Our Materials and assistance cannot replace missing credentials or guarantee that a provider or another person will be able to restore access.
11.Third party services
(a)We may refer you to Bitwarden or other password managers and third-party resources for convenience. Bitwarden is optional. We have no affiliation with it and receive no referral fee for recommending it.
(b)You create, configure and control your own third-party accounts. Review the provider’s current terms, privacy practices, technical requirements and charges, including any paid-plan requirement for emergency access. Those accounts and charges are separate from your purchase from us.
(c)We do not control third-party availability, security, policies or future functionality, and cannot guarantee that a feature will remain available or enable an executor to gain access. General guidance in the kit is not a guarantee of a provider’s performance.
12.Privacy and confidentiality
(a)We collect purchase and contact information, including your name, contact details and payment transaction details, to process your order and administer the Services. Our Privacy Policy, available on the Website, explains our handling of personal information and how to raise a privacy concern. We will comply with applicable privacy laws.
(b)We do not collect, ask for or retain your completed documents or the account and asset information you enter into them. During a Solo Session, do not provide account details to us. If you inadvertently provide them, we will not incorporate them into our session records and will delete any copy received by us promptly after the session, unless retention is required by law.
(c)The deletion commitment above concerns your account information and completed documents. It does not require deletion of ordinary purchase, payment, booking or correspondence records that we may lawfully retain.
13.Intellectual property
(a)We retain all intellectual property rights in the Materials, including their wording, structure, designs, prompts and underlying software. You retain any rights you have in the information you add. Completing a template does not transfer ownership of our underlying Materials to you.
(b)Once the Fees are paid, we grant you a non-exclusive licence to download, complete, adapt, print, securely copy and use the Materials for organising your own digital affairs.
(c)You may share your completed inventory and such accompanying Materials as are reasonably needed with your executor, lawful representative or support person or professional adviser, solely to assist with your affairs or estate. We permit those people to retain and use those copies for that purpose, including after your death or incapacity. A professional adviser may use them to advise or assist you but may not reuse the templates for other clients.
(d)You must not resell, sublicense, publish or commercially distribute the Materials, share access links for another person’s independent use, use the Materials to provide a competing or commercial service, or remove any ownership notices. These restrictions do not limit your right to use or disclose your own information.
14.Liability
(a)Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability under the ACL or any other law that cannot lawfully be excluded, restricted or modified.
(b)Subject to paragraph (a) and to the extent permitted by law, our total aggregate liability to you arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), statute or otherwise, is limited to the Fees paid by you for the package giving rise to the claim.
15.Termination
(a)You may stop using the Services at any time. Refunds, cancellation and rescheduling are governed by clauses 7 and 8.
(b)We may terminate this agreement for any reason by giving you reasonable written notice. If we terminate for convenience, we will promptly refund all Fees paid by you under this agreement.
(c)We may also terminate this agreement if you materially breach these Terms and fail to remedy the breach within a reasonable period specified in our written notice. We may terminate immediately if the breach cannot be remedied or immediate termination is reasonably necessary to prevent unlawful conduct or a serious safety or security risk.
(d)If we terminate this agreement due to your breach of these Terms, your licence to use the Materials will be revoked with immediate effect.
(e)Nothing in this clause limits your rights or remedies under the ACL or any other applicable law.
16.Contact us
(a)If you have a question, refund request or complaint, please email us at hello@legacymapped.com.au. Please include your purchase details, a description of your enquiry or concern and the outcome you are seeking. Do not include confidential account details or access credentials.
(b)We will respond to enquiries promptly and consider complaints in good faith, working with you to resolve them as soon as reasonably practicable.
17.General
17.1Changes to these terms
We may publish updated Terms for future purchases. A change does not apply retrospectively to an existing purchase unless you expressly agree to it or it is required by law.
17.2Waiver
A failure or delay to exercise a right is not a waiver of that right. A waiver must be in writing and applies only to the circumstances for which it is given.
17.3Severance
If a provision is invalid or unenforceable, it is severed to the extent necessary. The remaining provisions continue to operate so far as they can do so lawfully.
17.4Governing law and jurisdiction
These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts and tribunals of New South Wales and any courts entitled to hear appeals from them.
Last updated: 28 October 2026